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Privacy Policy

1. Introduction

Welcome to Yemmigo ("we," "our," or "us"). Yemmigo is a multi-service marketplace platform that connects customers with vendors, service providers, and delivery drivers. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications (Yemmigo, Yemmigo Driver, Yemmigo Vendor) and our website.

2. Information We Collect

2.1 Personal Information You Provide

• Account Registration: Full name, email address, phone number, and password.
• Profile Information: Profile photo, address details.
• Payment Information: Payment method details (processed securely through third-party payment gateways; we do not store full card details).
• Order Information: Delivery addresses, order history, service requests, and quotations.

2.2 Information Collected Automatically

• Location Data: Real-time GPS location (required for delivery tracking, taxi services, and finding nearby vendors). You can disable location access, but some features will not function.
• Device Information: Device type, operating system version, unique device identifiers, and mobile network information.
• Usage Data: Pages visited, features used, time spent, and interaction data within the app.
• Log Data: IP address, browser type, and crash reports.

2.3 Information from Third Parties

• Social Login: If you sign in using Google or Facebook, we receive your name, email, and profile photo from those services.
• Firebase: We use Google Firebase for push notifications, authentication, and analytics.

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our services — processing orders, deliveries, bookings, and quotations.
• Connect customers with vendors and drivers — sharing necessary information (like delivery address and order details) with the relevant party to fulfill your request.
• Process payments — handling transactions securely.
• Send notifications — order updates, promotional offers, and important service announcements via push notifications, email, or SMS.
• Improve our platform — analyzing usage patterns to enhance features and user experience.
• Ensure safety and security — detecting fraud, abuse, and violations of our Terms of Service.
• Comply with legal obligations — responding to lawful requests from government authorities.
• Customer support — responding to your inquiries and resolving disputes.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Vendors & Service Providers: Order details and delivery address are shared with vendors to fulfill your order.
• Drivers: Your delivery address and contact details are shared with the assigned driver for delivery purposes.
• Payment Processors: Payment information is processed by our third-party payment gateway partners.
• Technology Partners: We use third-party services including:
  • Google Maps — for location and navigation services.
  • Firebase (Google) — for push notifications and analytics.
  • SMS Gateway Providers — for OTP verification.
• Legal Authorities: We may disclose information when required by law or to protect our rights.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity.

5. Location Data

Our platform relies on location data to:

• Show nearby vendors and services.
• Enable real-time driver tracking.
• Calculate delivery fees and estimated arrival times.
• Provide taxi and ride-hailing services.

Drivers' locations are tracked in real-time while they are active on the platform. You can turn off location access in your device settings, but this will limit your ability to use core features.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us (see Section 11). Some data may be retained for a period after deletion as required by law or for legitimate business purposes.

7. Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission (HTTPS/SSL).
• Secure storage of sensitive credentials.
• Access controls limiting who can view personal data.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Yemmigo is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it immediately.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your personal data ("right to be forgotten").
• Opt-out of marketing communications.
• Withdraw consent for location tracking or push notifications at any time via your device settings.

To exercise these rights, contact us using the details in Section 11.

10. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:Yemmigo 📧 Email: support@yemmigo.com 🌐 Website:https://yemmigo.com

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Your continued use of Yemmigo after any changes constitutes your acceptance of the updated policy.